Shipping policy
Shipping Policy
Where do we ship?
We ship worldwide to over 200 countries. If your location is one we cannot reach, we will contact you before processing your order.
Processing time
Orders are processed Monday through Friday. Most orders are processed and dispatched within 7–10 business days of ordering. Orders placed over the weekend are dispatched on the next business day. You will receive an email confirmation once your order has been dispatched.
Shipping rates
United States
- Standard shipping: $5.99 on orders under $69.99
- FREE shipping on orders of $69.99 or more
Rest of the world
- Standard shipping: $5.99 on orders under $69.99
- FREE shipping on orders of $69.99 or more
Select products include free US shipping — this is shown at checkout.
Delivery estimates
Delivery times are estimates and start from the dispatch date (processing time not included):
- United States: 2–3 weeks
- Canada & Europe: 3–4 weeks
- Australia & New Zealand: 3–4 weeks
- Rest of the world: 4–6 weeks
Tracking
You will receive tracking information by email once your order ships. For some carriers it takes 2–5 business days for tracking to update. If you have not received tracking info within 5 business days of dispatch, please contact us at support@koolezt.com.
If tracking shows “no information available,” allow 2–5 business days for the carrier to update. If there is still no information after 5 business days, contact us and we will look into it.
Delivery address
Please make sure your delivery address is complete and correct before placing your order. Incorrect or missing information can delay delivery. If we cannot reach you to confirm details, your package may be returned to us.
Customs & duties
We are not responsible for customs fees or import duties once your items have shipped. By purchasing, you agree that your order may be subject to customs charges on arrival in your country.
Split shipments
For logistical reasons, items from the same order are sometimes sent in separate packages, even if you selected combined shipping at checkout.
Questions
Contact us at support@koolezt.com and we will do our best to help.