Personalized Dog Memorial Suncatcher Ornament Pet Memorial Gift Pet Loss Gift

We process orders between Monday and Friday. Orders will be processed within 2 – 5 business days of ordering and shipped the day after the processing day. Please note that we do not ship on weekends.

Most orders are dispatched within 7-14 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day (Monday).

An email confirmation will be sent to the email address given on your order once the order has been dispatched.

As we ship from our global warehouses, orders may arrive anytime from 1-4 weeks* from the day of dispatch to reach you depending on where you are in the world. We advise you not to order if these times are not acceptable. If you have a tracking number sent to your email you can track your products to see the status or simply email us on support@koolezt.com and we can tell you the status of your order.

Items that mention free shipping are based on you purchasing 1 item. If you add multiple items to your basket you will be charged shipping due to the combined weight of your items.

Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. See below our prices:

FREE WORLDWIDE SHIPPING OVER $150

United States: $5.99 for order under $150

Rest Of The World: $6.99 order under $150

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for the update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

1) Not Happy with Your Order

If you are not happy with your purchase, please contact us via email support@amazinked.com. Our customer service team will review your request and will send further instructions.

2) Damaged Items or Low-Quality

If you received a broken or low quality item, please inform us within 3 days of delivery, after that we do not exchange, replace or take returns on them. For the fastest resolution, please contact us via support@koolezt.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

3) The CUSTOM DESIGN/PERSONALIZED items has No-Return or Exchanges policy unless product is defected.

4) Wrong selections We only accept exchange for first order on our website with the charge for shipping fee depend on the purchased items.

We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

5) How to return an item

Please follow these instructions when completing a return or exchange:

1. Pack the unworn and unwashed items with email confirmation or original receipt – we cannot exchange or refund without it.

2. Please write in detail which items you want exchanged.

3. Contact us on support@koolezt.com

WARRANTY

- Damage caused by accident

- Improper care

- Normal wear and tear

- Break down of colors and materials due to sun exposure

- Aftermarket modifications

*Please Note: No returns/exchanges for products with water exposure will be accepted.

DAMAGED/LOW-QUALITY ITEM

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the pictures should be on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order and to prevent repeated errors in the future.

If you have other concerns and inquiries, kindly send a mail to support@koolezt.com.